Refund / Cancellation Policy

 

To provide the best customer satisfaction, we provide the following solutions. If you have any
questions regarding the refund policy, please call the store directly. Preparation of your order
can begin immediately after your order has been confirmed. We cannot accept cancellations
once your order has been confirmed with the store.
 

Food Order Errors**
If you receive food that is different from your receipt, we sincerely apologize. Please call us as
soon as you notice that there was an error in your order so you can come to pick up the correct
food item.
Should you require a refund, you will be refunded in the manner in which you paid (item plus
sales tax). We do not offer cash refunds for credit card purchases.
If we do not have the item you originally paid for (we run out of stock) we can offer a refund for
that item, a new item in its place, or a store credit.
 

Food Order Incomplete**
On the rare occasion that you do not receive food that is on your receipt, we will make it up to
you. Please call us as soon as you notice that any food items were not received in your order.
You may cancel the missed food before we prepare it without question, and we will refund that
amount to a credit card, cash refund, or store credit.
 

Food Dissatisfaction**
We take great care and pride in all of the items we make. Please contact us immediately if you
receive unsatisfactory food caused by any physical contaminants, or there is a serious issue.
We will need the food returned in the original container (s) so we may investigate and deal with
any issue. We will prepare you a new food order. If you do not wish to receive a new item, we
may refund the amount to your credit card, cash refund, or refund you with a store credit only
after we receive the food in the original container (2) and have confirmed the error with the
manager on duty.